1. Quick Contact
The fastest way to reach us is email. We read every message that arrives.
2. Registered Office
VAPTIC is operated by Offsys Labs Private Limited, a company incorporated in India.
SY.NO: 11, Kondapur Main Road,
Laxmi Cyber City, HITECH, Cyberabad,
Shaikpet, Hyderabad – 500081,
Telangana, India
We are an online training provider and do not operate a walk-in centre. Please email or call before visiting.
3. Who to Email
| What you need | Where to write |
|---|---|
| General questions about courses or plans | info@vaptic.com |
| Booking a workshop for a college | workshops@vaptic.com |
| Payment, invoice or refund queries | info@vaptic.com |
| Technical trouble with a lab session | info@vaptic.com |
| Privacy or data protection requests | info@vaptic.com |
| Reporting a security vulnerability | info@vaptic.com |
4. Hours & Response Times
- Support hours: Monday to Saturday, 10:00 – 19:00 IST.
- Email: we aim to reply within one working day, and always within two.
- Payment and refund queries: acknowledged within two working days.
- Phone: if we miss your call, leave a message or send a WhatsApp and we will call back.
The labs run around the clock, so you can practise outside these hours — support simply replies the next working day.
5. College Workshops
We run one and two-day hands-on cybersecurity workshops for engineering colleges, with a minimum of 100 participants. Every participant gets their own browser-based Kali Linux machine for the duration.
If you are a placement officer, HoD or student coordinator, write to workshops@vaptic.com with:
- Your college name and city
- Approximate number of participants
- Preferred dates and duration (one or two days)
- Topics of interest, if you have a preference
You can also browse the available workshop topics and book directly on our workshop booking page.
6. Payment Problems
If money has left your account but your access has not been activated, please do not pay a second time. Email us with:
- The email address registered on your VAPTIC account
- The amount and date of payment
- The payment reference from your bank or UPI app
We will verify it against our payment gateway and either activate your access or refund you in full. Full details are in our Refund & Cancellation Policy.
7. Report a Security Issue
We teach offensive security, so we take our own seriously. If you believe you have found a vulnerability in the VAPTIC platform, we want to hear about it.
Email info@vaptic.com with the words "Security Report" in the subject line, and give us a reasonable period to respond before disclosing publicly.
To be clear for our students: VAPTIC's production website and systems are not an authorised target and are outside the scope of your training. Test only the machines inside the lab environment. See section 5 of our Terms & Conditions.