Refund & Cancellation Policy

1. Summary

VAPTIC sells access to digital course material and to cloud lab machines that cost us money the moment you start them. That shapes this policy, but we have tried to keep it fair rather than restrictive.

2. Lab Explorer — ₹599 per month

2.1 Cancellation

Lab Explorer is a monthly subscription. You may cancel at any time from your dashboard or by emailing us. Cancellation stops future renewals — it does not end your current month. You keep access until the end of the 30-day period you have already paid for.

2.2 Refunds

• Full refund if you request it within 7 days of payment and you have not started a lab session or unlocked a paid module.
• No refund for the current month once you have started at least one lab session. Starting a session provisions a real cloud machine at our cost, so we treat it as the service having been delivered.
• Renewals are refundable in full if you contact us within 48 hours of the renewal charge and have not started a session in that new period. If you meant to cancel and forgot, tell us — we will not hold you to it.

2.3 If the platform did not work

If you paid and the labs could not be provisioned, were unavailable for a sustained period, or did not work as described, contact us. We will extend your access to make up the lost time or refund you in full, whichever you prefer. This applies regardless of the windows above.

3. Full Course — ₹14,999

The Full Course is a three-month live programme. Because a place in a batch is reserved for you and limits the seats available to others, refunds are tied to how far the batch has progressed.

• Before the batch starts: full refund, no questions asked.
• Within 7 days of the batch starting, having attended no more than one live class: full refund.
• Up to the end of week 2: pro-rata refund for the portion of the programme not yet delivered, less any live classes attended.
• After week 2: no refund, as the majority of the live teaching commitment has been made.

If we cancel or postpone a batch, you may choose a full refund or a transfer to the next batch at no cost.

4. College Workshops

Workshops are booked by an institution with a minimum of 100 participants, and require us to reserve lab capacity and instructor time for a specific date.

• 7 or more days before the workshop date: full refund.
• 3 to 6 days before: 50% refund.
• Within 48 hours of the date: no refund, though we will make reasonable efforts to reschedule once at no extra charge.
• If VAPTIC cancels a workshop for any reason, the institution receives a full refund.

Workshop refunds are issued to the account the institution paid from, and we can provide documentation for your accounts department on request.

5. Failed & Duplicate Payments

If a payment fails at the gateway, no service is activated and any amount debited is returned automatically by the payment provider, usually within 5–7 working days. You do not need to contact us for this, though you are welcome to.

If you were charged more than once for the same plan, email us with both payment reference numbers and we will refund the duplicate in full, immediately, without applying any of the windows above.

If money left your account but your access was not activated, contact us with the payment reference. We will either activate your access or refund you the same day we can verify it.

6. How to Request a Refund

Email info@vaptic.com from the address registered on your account, with:

• Your registered name and email
• The plan purchased and the date of payment
• The Razorpay payment reference, if you have it
• A brief reason — helpful for us, but not a condition of your refund

You may also call +91 98499 82801. We acknowledge every refund request within 2 working days and tell you the outcome within 5 working days.

7. Refund Timelines

Approved refunds are issued to the original payment method through Razorpay. We cannot refund to a different account, card or UPI ID.

• We initiate the refund within 5 working days of approving it.
• Razorpay processes it in 3–5 working days.
• Your bank then credits it within a further 5–7 working days.

The final leg is controlled by your bank, not by us. If a refund has not reached you 14 working days after we confirmed it, contact us with the refund reference and we will chase it with Razorpay on your behalf.

8. When We Cannot Refund

To be transparent, refunds are not available where:

• The refund window for your plan has passed and the service was delivered as described.
• You have substantially consumed the service — for example, completed most modules or attended most live classes.
• Your account was terminated for breaching our Terms & Conditions, in particular the acceptable use rules for the lab environment.
• You shared your account or lab credentials with another person.
• The request relates to your own internet connection, hardware, or inability to attend live classes at the scheduled time.
• You are dissatisfied because you expected a placement, job guarantee or official certification voucher. We state clearly on this site and in our terms that we do not offer these.

If your situation is genuinely difficult and falls outside these rules, write to us anyway and explain. We would rather look at it than hide behind a policy.

9. Contact